Terms of Service

Last Updated: February 28, 2025

Welcome to our website. These Terms of Service describe the conditions that govern your access to and use of our online store, including browsing our products, placing orders, and interacting with the services we make available. By visiting our website or completing a purchase, you acknowledge that you have read, understood, and agreed to follow these terms.

Our goal is to provide a secure, transparent, and enjoyable shopping experience for every customer. Please read this document carefully before using our website. If you do not agree with any portion of these Terms of Service, you should discontinue using the website and its services.

Acceptance of Terms

By accessing this website, creating an account, submitting information, or placing an order, you agree to comply with these Terms of Service and all policies published throughout our website. These terms apply to every visitor, customer, and user of the website regardless of whether a purchase is completed.

Your continued use of the website after updates or revisions to these terms constitutes acceptance of those changes. We encourage customers to review this page periodically to remain informed about the current version.

Website Use

You may use this website only for lawful personal shopping purposes. You agree to provide accurate and complete information whenever requested and to maintain the security of any account credentials associated with your purchases.

We strive to keep our website available and functioning properly; however, uninterrupted access cannot be guaranteed. From time to time, maintenance, technical updates, or unexpected system interruptions may temporarily affect website availability.

We reserve the right to modify website features, product listings, promotional content, navigation, or functionality whenever necessary to improve the customer experience or maintain operational efficiency.

Orders

Submitting an order does not automatically guarantee acceptance. Every order is reviewed after payment has been received to verify product availability, payment authorization, shipping information, and overall order accuracy.

If an item becomes unavailable, pricing information contains an obvious error, or additional verification is required, we may contact you before processing the order. In certain situations, an order may be declined or cancelled if it cannot be completed successfully.

Customers are responsible for ensuring that shipping addresses, contact information, and other order details are accurate before completing checkout.

Pricing

We work to maintain accurate product pricing throughout our website. Despite these efforts, occasional typographical mistakes, pricing inaccuracies, or technical errors may occur.

Product prices, promotional offers, inventory availability, and product descriptions may be updated without prior notice. The applicable purchase price will generally be the amount displayed during checkout before your order is submitted.

If a significant pricing error is discovered after an order has been placed, we reserve the right to review the order and determine the appropriate resolution before shipment.

Payments

We currently accept the payment methods displayed during checkout, including PayPal and Venmo. Payment authorization is required before an order enters processing.

Customers represent that they are authorized to use the selected payment method and that all billing information provided during checkout is accurate and complete. Orders may be delayed or cancelled if payment cannot be verified or authorized successfully.

Shipping

Orders are typically processed within one business day before being transferred to one of our shipping partners. Standard transit generally requires between two and six business days, although delivery estimates may vary depending on destination and carrier operations.

Customers should carefully review the shipping address provided during checkout. We are unable to guarantee successful delivery when incorrect or incomplete address information has been submitted.

Additional information regarding shipping procedures, delivery estimates, tracking, and carrier responsibilities can be found in our Shipping & Delivery Policy.

Returns

Eligible purchases may generally be returned within thirty days after delivery, provided the returned merchandise satisfies the requirements described in our Return & Refund Policy.

Returned items are inspected upon arrival before refunds or exchanges are approved. Approved refunds are normally processed within ten business days after inspection has been completed.

We do not charge a restocking fee for eligible approved returns.

Intellectual Property

All content available on this website, including text, graphics, logos, photographs, icons, page layouts, product descriptions, visual designs, software elements, and other original materials, is protected by applicable intellectual property rights and remains the property of our business or our authorized content providers.

No portion of the website may be copied, reproduced, republished, distributed, modified, or commercially exploited without prior written authorization. Limited personal use for shopping purposes is permitted, provided no ownership rights are transferred.

Prohibited Conduct

To help maintain a secure shopping environment, users agree not to:

Use the website for unlawful or fraudulent purposes.
Attempt unauthorized access to restricted systems or customer information.
Upload malicious software, harmful code, or disruptive technologies.
Interfere with website security or normal website operations.
Submit false information or impersonate another individual.
Use automated tools that place unreasonable demands on website resources.
Copy website content for commercial use without authorization.

Violations of these standards may result in restricted access, cancelled orders, or permanent removal from our services.

Disclaimer

We make every reasonable effort to provide accurate product information, descriptions, pricing, sizing guidance, and website content. However, occasional inaccuracies, typographical errors, or unintentional omissions may occur.

Website content is provided for general informational and shopping purposes. Product images may vary slightly due to lighting, photography, monitor settings, or manufacturing updates.

While we continuously work to improve the quality and reliability of our services, we cannot guarantee uninterrupted website availability or completely error-free operation at all times.

Limitation of Liability

To the maximum extent permitted by applicable requirements, we are not responsible for indirect, incidental, special, or consequential losses arising from the use of this website, delayed deliveries, temporary service interruptions, or circumstances beyond our reasonable control.

Our total responsibility relating to any purchase shall generally not exceed the amount paid by the customer for the applicable order. Nothing in these terms is intended to limit any rights that cannot legally be limited.

Termination

We reserve the right to suspend or terminate access to our website or services whenever we reasonably believe that these Terms of Service have been violated, fraudulent activity has occurred, or continued access may negatively affect our customers, operations, or website security.

Termination may occur without prior notice where necessary to protect the integrity of our services or the safety of our customers.

Changes

These Terms of Service may be revised periodically to reflect updates to our business operations, website functionality, customer services, or internal practices. Any revisions become effective once the updated version is published on this page.

We encourage customers to review these terms regularly to remain informed of any changes that may affect their use of our website or services.

Contact Us

If you have any questions regarding these Terms of Service or need assistance concerning your use of our website, please contact our customer support team.

Email: support@urbanedgeapparel.com