Return & Refund Policy
Return & Refund Policy
Last Updated: March 21, 2025
Your satisfaction is important to us, and we want you to feel confident every time you shop with us. While we carefully inspect every order before shipment, we understand that there may be occasions when a product does not fully meet your expectations or arrives with an unexpected issue. This Return & Refund Policy explains how returns, refunds, exchanges, and product concerns are handled to ensure a smooth and transparent experience.
We are committed to reviewing every request fairly and providing helpful assistance throughout the return process. Whether you purchased a jacket, dress, or skirt, our support team is available to guide you through each step and answer any questions you may have along the way.
Eligibility
Most purchases may be returned within 30 days from the date of delivery, provided the items satisfy the return requirements described below. The return window begins on the day your package is marked as delivered by the shipping carrier.
To qualify for a return, customers should contact our support team before sending any merchandise back. This allows us to review the request, provide appropriate instructions, and help ensure that the return is processed as efficiently as possible.
Requests submitted after the 30-day return period may not qualify for a refund or exchange unless otherwise determined during our review.
Return Conditions
To help us process returns quickly and fairly, returned merchandise should meet the following general conditions:
- The return request is made within 30 days after delivery.
- The item is returned in its original condition.
- The product has not been intentionally damaged, altered, or excessively worn.
- Original tags, packaging, and included accessories should be returned whenever possible.
- The item is packaged securely to prevent damage during return transit.
Meeting these conditions helps our inspection team complete the review promptly and minimizes delays in processing eligible refunds.
Non-returnable Items
While most products are eligible for return, certain situations may prevent a return from being accepted. Examples include:
- Items returned outside the eligible return window.
- Products showing significant signs of misuse, abuse, or intentional damage.
- Items missing major components originally included with the purchase.
- Products returned in an unsanitary or unsuitable condition for resale.
- Items that cannot be identified because essential order information is unavailable.
If a returned product does not meet the applicable requirements, our support team will communicate the available options after the inspection has been completed.
Return Process
Returning an item is designed to be straightforward. To begin the process, please contact our customer support team and provide your order number together with a brief explanation of the reason for your return.
Once your request has been reviewed, you will receive return instructions. Please package the item carefully to reduce the possibility of shipping damage while it is being returned.
After the returned package reaches our designated facility, it will proceed to inspection before any refund or exchange decision is finalized.
Inspection
Every returned package undergoes a quality inspection upon arrival. During this review, our team verifies that the returned merchandise matches the original order and evaluates its overall condition.
The inspection process also helps confirm whether the return satisfies the eligibility requirements outlined in this policy. Once the inspection has been completed, we will notify you regarding the outcome and any next steps, including refund approval or exchange arrangements when applicable.
Refund Timeline
Approved refunds are processed within 10 business days after the returned merchandise successfully completes inspection.
While we initiate refunds within this timeframe, the exact date funds become available may depend on your financial institution or payment provider. Processing times outside our control may vary slightly between payment methods.
| Refund Stage | Estimated Time |
|---|---|
| Return Received | Upon arrival at our facility |
| Inspection | Typically completed promptly after receipt |
| Refund Processing | Within 10 Business Days |
We do not charge a restocking fee for eligible returns.
Refund Method
Approved refunds are issued using the same payment method originally used to complete the purchase whenever possible. Returning funds to the original payment method helps ensure secure and accurate transaction processing.
If the original payment method is unavailable or cannot accept a refund, our support team will work with you to determine an appropriate alternative solution whenever possible.
Late Refunds
If you have received confirmation that your refund has been processed but the funds have not yet appeared, we recommend first checking your payment account and allowing additional time for your financial institution to complete its internal processing.
If sufficient time has passed and the refund is still not visible, please contact us. We will gladly verify the refund status and assist with any additional information that may be required.
Damaged Items
If your order arrives damaged during transportation, please notify us as soon as possible after delivery. Including clear photographs of the shipping package and the damaged product will help our team evaluate the issue more efficiently.
After reviewing the available information, we will determine the most appropriate resolution based on the circumstances of the shipment.
Wrong Items
If you receive an item that differs from what you ordered, please contact our customer support team promptly. Include your order number together with a description or photographs of the received product so we can investigate the issue.
Once the discrepancy has been confirmed, we will provide guidance regarding the return procedure and the available resolution.
Exchanges
If you would like to exchange an eligible item for a different size or another available product, please contact us before returning your purchase. Exchange availability depends on current inventory at the time your request is reviewed.
When an exchange cannot be completed because the requested item is unavailable, an eligible refund may be processed after the returned merchandise has passed inspection.
Contact Us
If you have questions regarding returns, refunds, exchanges, or the status of an existing request, our customer support team will be happy to assist you.
Email: support@urbanedgeapparel.com