Cancel / Change Order
Cancel / Change Order Policy
Last Updated: March 9, 2025
We understand that plans can change after an order has been placed. Whether you need to update your shipping address, correct an item selection, or request an order cancellation, we are committed to assisting you whenever possible. Because our fulfillment process is designed to prepare and ship orders quickly, requests to modify or cancel an order are time-sensitive.
This policy explains how order changes and cancellations are handled, what customers can expect during the process, and the circumstances that may affect our ability to accommodate a request. We encourage customers to review this information carefully and contact us as soon as possible if any updates are needed.
Order Changes
Customers may request modifications to an order shortly after it has been submitted. Depending on the order's processing status, we may be able to assist with changes such as updating the shipping address, correcting contact information, adjusting product quantities, changing sizes or colors (when available), or removing items from an order.
Every request is reviewed individually. While we make every reasonable effort to accommodate requested changes, approval depends on whether the order has already entered fulfillment or has been prepared for shipment.
To help us process your request efficiently, please include your order number together with a clear explanation of the changes you would like to make.
Cancellation Window
Orders may be eligible for cancellation if the request is received before fulfillment activities begin. Since our standard handling time is only 1 business day, many orders move into processing shortly after payment has been successfully completed.
For this reason, we strongly encourage customers to submit cancellation requests immediately after placing an order. Early requests provide the greatest opportunity for our support team to review and process the cancellation before shipping preparations have started.
Submitting a cancellation request does not automatically guarantee that the order can be cancelled. Confirmation will be provided after our team verifies the current processing status.
Processed Orders
Once an order has entered processing, packaging, or has been transferred to one of our shipping partners, it generally can no longer be modified or cancelled. At this stage, shipping documentation may already have been created and the fulfillment process may be too far advanced to safely interrupt.
If your order has already been shipped, you may still have options available after delivery under our Return & Refund Policy, provided the returned merchandise satisfies the applicable eligibility requirements.
Our support team will always verify the order status before providing guidance on the most appropriate solution.
Incorrect Shipping Information
Customers are responsible for carefully reviewing all shipping details before completing checkout. Accurate names, addresses, apartment numbers, postal codes, and contact information help ensure timely and successful delivery.
If you discover an error after placing your order, please notify us immediately. We will make every reasonable effort to update the shipping information before the order is dispatched.
Once a shipment has been released to the carrier, address changes may no longer be possible. In those situations, delivery outcomes will depend on the carrier's available services and operating procedures.
We are not responsible for delivery issues resulting from incorrect, incomplete, or outdated shipping information submitted during checkout.
Refunds
If a cancellation request is approved before shipment, any eligible refund will be initiated using the original payment method. Approved refunds are generally processed within 10 business days.
The time required for refunded funds to appear in your account may vary depending on your payment provider or financial institution.
Orders that cannot be cancelled because they have already entered fulfillment or shipment are generally not eligible for an immediate cancellation refund. Customers may instead refer to our Return & Refund Policy after receiving the order.
We do not charge a restocking fee for eligible approved returns or qualifying refunds.
Replacement Orders
If an order cannot be modified after processing has begun but you still wish to purchase a different product, size, or color, our support team may recommend placing a new order for the desired item, depending on inventory availability.
In situations involving damaged merchandise, shipping issues, or incorrect products received, we will review the circumstances and help determine the most appropriate resolution, which may include a replacement order when applicable.
Replacement availability depends on current inventory and product availability at the time the request is reviewed.
Customer Responsibilities
To help us provide efficient order management and timely shipping, customers are encouraged to:
- Review product selections carefully before submitting an order.
- Verify shipping and billing information for accuracy.
- Provide a valid email address for important order communications.
- Submit cancellation or modification requests immediately after placing an order.
- Monitor email notifications for updates regarding processing and shipment.
- Contact customer support promptly if any concerns arise.
Taking these simple steps greatly increases the likelihood that requested changes can be completed before fulfillment begins.
Additional Information
Our fulfillment process is designed to deliver orders quickly while maintaining a high level of accuracy. Because of this efficient workflow, there may be limited opportunities to interrupt processing after an order has been submitted.
Each request is reviewed individually, and we always strive to provide fair, transparent, and timely assistance. When a requested modification cannot be completed, our support team will explain the available options based on the current order status.
For questions regarding shipping, returns, refunds, or product concerns, customers are encouraged to review the relevant policies available on our website or contact our support team directly.
Contact Us
If you need to request an order change, cancel a recent purchase, or have questions about this policy, please contact us as soon as possible. Our customer support team is ready to assist you and will respond as promptly as possible.
Email: support@urbanedgeapparel.com