Frequently Asked Questions (FAQs)
Last updated: January 21, 2025
This FAQ page is designed to provide clear and concise answers to the most common questions customers may have when shopping at Novoliners. The information below is intended to help you understand our ordering process, shipping, payments, returns, and customer support.
1. Ordering & Products
1.1 What products does Novoliners sell?
Novoliners specializes in women’s dresses. Our collection is carefully selected to meet quality, style, and comfort standards suitable for everyday wear and special occasions.
1.2 How do I place an order?
Orders can be placed directly through our website by selecting your desired product, choosing the appropriate options, and completing the checkout process.
1.3 Can I modify my order after placing it?
Order modifications may be possible before the order enters processing. Please refer to our Cancel / Change Order Policy or contact customer support as soon as possible.
2. Shipping & Delivery
2.1 Which shipping carriers do you use?
We work with reliable shipping carriers such as USPS, UPS, and FedEx to ensure safe and timely delivery.
2.2 How long does shipping take?
Orders typically require 1 business day for handling, followed by a transit time of 2–6 business days. Total estimated delivery time is approximately 3–7 business days.
2.3 How much does shipping cost?
We offer a flat-rate shipping fee of $6.99. Shipping costs are displayed clearly at checkout before payment is completed.
3. Payments
3.1 What payment methods are accepted?
We currently accept PayPal as our primary payment method. Eligible customers may also use Venmo, which is processed securely through PayPal.
3.2 Is my payment information secure?
Yes. All payments are processed directly through PayPal and Venmo using secure, encrypted systems. Novoliners does not store, process, or have access to your full payment details.
4. Returns & Refunds
4.1 What is your return policy?
Customers may request a return within 60 days of delivery, provided the item meets our return eligibility requirements.
4.2 How long do refunds take?
Approved refunds are processed within up to 12 business days after the returned item has been inspected.
4.3 Are there any return or restocking fees?
No. Novoliners does not charge restocking, handling, or refund processing fees.
5. Cancellations & Changes
5.1 Can I cancel my order?
Orders may be canceled before they enter processing. Once processing has begun, cancellation may no longer be possible.
5.2 Can I change my shipping address?
Address changes may be possible if requested promptly. Please contact customer support immediately after placing your order.
6. Account & Privacy
6.1 Do I need an account to place an order?
No. You may complete checkout as a guest. Creating an account is optional.
6.2 How is my personal information used?
Personal information is handled in accordance with our Privacy Policy and is used solely for order processing, communication, and service improvement.
7. Customer Support
7.1 How can I contact customer support?
You may contact our support team using the details below:
- Email: support@novoliners.com
- Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
8. Updates to FAQs
This FAQ page may be updated periodically to reflect changes in our services or policies. Updates take effect immediately upon being posted.
