Payment Methods
Payment Methods
Last Updated: March 5, 2025
We strive to provide a simple, secure, and reliable checkout experience for every customer. Our payment process is designed to protect your information while allowing you to complete your purchase quickly and confidently. This page explains the payment methods we currently accept, how payments are processed, what happens if a payment cannot be completed, and other important information related to billing and refunds.
Before placing an order, we encourage you to review the information below so you know what to expect during checkout. If you have any questions regarding payment processing, our customer support team is always happy to assist.
Current Payment Methods
At this time, we accept the following payment methods for purchases made through our online store:
| Payment Method | Availability |
|---|---|
| PayPal | Accepted |
| Venmo | Accepted |
Only payment methods displayed during checkout are available for completing purchases. We may add or remove supported payment options in the future as our services continue to evolve.
Accepted Payments
Orders are processed after successful payment authorization. During checkout, customers may select one of our supported payment methods to complete their purchase.
To help prevent delays, please ensure that your selected payment account is active, contains sufficient funds or available credit, and that all required billing information is entered accurately before submitting your order.
If payment authorization is successful, an order confirmation will be sent to the email address provided during checkout.
Payment Security
Protecting your financial information is one of our highest priorities. Payments are processed through trusted payment platforms that utilize secure technologies designed to safeguard sensitive transaction information.
We do not intentionally store complete payment credentials beyond what is reasonably necessary for order processing and transaction records. Sensitive financial information is handled by the selected payment provider during the checkout process.
Customers can shop with confidence knowing that payment security is an important part of our overall commitment to providing a safe online shopping experience.
Order Verification
To help protect both our customers and our business, certain orders may require additional verification before they are approved for fulfillment. Verification helps reduce unauthorized transactions and supports accurate order processing.
Examples of situations that may require review include unusual purchasing activity, inconsistent billing information, or payment authorization concerns.
If additional verification is necessary, our support team may contact you using the information provided during checkout. Orders remain on hold until the verification process has been completed.
Failed Payments
Occasionally, a payment may not be approved during checkout. This can occur for several reasons, including insufficient funds, incorrect billing information, payment authorization issues, account restrictions, or temporary technical interruptions.
If your payment is unsuccessful, we recommend:
- Confirming that your payment information is accurate.
- Verifying that your payment account is active.
- Checking with your payment provider if authorization was declined.
- Attempting the purchase again after resolving any account issues.
If payment cannot be completed, no order will be processed until successful authorization has been received.
Refund Payments
When a refund is approved in accordance with our Return & Refund Policy, the refund is generally issued using the same payment method that was used for the original purchase.
Approved refunds are processed within 10 business days after the returned merchandise has successfully completed inspection. The time required for the refunded funds to appear in your account may vary depending on your payment provider.
We do not charge a restocking fee for eligible approved returns.
Billing Information
Customers are responsible for providing complete and accurate billing information during checkout. Incorrect billing details may result in payment authorization delays or unsuccessful transactions.
Please review all billing information carefully before submitting your order. If any information changes after your purchase has been completed, contact our support team promptly so we can assist whenever possible.
Providing accurate billing information also helps reduce unnecessary verification requests and supports faster order processing.
Currency
All prices displayed throughout our website are shown in United States Dollars (USD) unless otherwise indicated during checkout.
If your payment account uses a different currency, your payment provider may automatically perform the currency conversion using its own exchange rate and applicable service terms. Any conversion fees or exchange rate differences are determined by the payment provider rather than our store.
Taxes
Applicable taxes, when required, are calculated during checkout based on the shipping destination and other relevant order details. Any taxes that apply will be clearly displayed before you complete your purchase.
Customers are encouraged to carefully review the final order summary before confirming payment to ensure all pricing information, shipping charges, and applicable taxes are correct.
Frequently Asked Questions
Can I pay using more than one payment method?
Currently, each order must be completed using a single supported payment method available during checkout.
When will my payment be charged?
Payment authorization is completed during checkout before your order enters processing.
Can I change my payment method after placing an order?
Once payment has been successfully processed, changing the payment method is generally not possible.
Will I receive a payment confirmation?
Yes. After your payment has been successfully authorized, an order confirmation email will be sent to the email address used during checkout.
Why was my payment declined?
Payment declines may result from incorrect billing information, insufficient funds, authorization issues, account restrictions, or temporary technical problems. Contact your payment provider if additional assistance is needed.
Contact Us
If you have questions regarding payment methods, billing information, payment verification, or refund processing, our customer support team will be happy to assist you.
Email: support@urbanedgeapparel.com