Shipping Policy
Shipping Policy
Last Updated: March 18, 2025
Thank you for shopping with us. We understand that timely and dependable shipping plays an important role in your online shopping experience. This Shipping Policy explains how orders are prepared, shipped, tracked, and delivered after a purchase has been completed. Our goal is to provide clear expectations from the moment your order is placed until it safely arrives at your delivery address.
Every order is handled with care to ensure that your selected products are packaged securely before leaving our fulfillment facility. Whether you are purchasing a stylish jacket for cooler weather, a beautiful dress for a special occasion, or a versatile skirt for everyday wear, we strive to process each shipment efficiently while maintaining high standards of quality and accuracy.
Order Processing
Orders begin processing shortly after they have been successfully placed and payment has been confirmed. Our fulfillment team carefully reviews each order to verify product availability, inspect merchandise, prepare protective packaging, and generate shipping documentation before your package is transferred to the selected carrier.
Our standard handling time is 1 business day. Business days are Monday through Friday and exclude weekends and major holidays. Orders submitted after our daily cut-off time or during non-business days will begin processing on the next available business day.
Although we work hard to process every order promptly, occasional delays may occur during periods of unusually high order volume or when additional verification is required. If processing takes longer than expected, we will continue preparing your shipment as quickly as possible.
Shipping Time
Once your order has completed processing, it is released to one of our shipping partners for transportation. Standard delivery generally requires between 2 and 6 business days, depending on the destination, carrier operations, weather conditions, and other logistical factors.
Most customers receive their packages within the estimated delivery window. However, shipping estimates should be considered approximate rather than guaranteed delivery dates.
| Stage | Estimated Time |
|---|---|
| Order Processing | 1 Business Day |
| Shipping Transit | 2–6 Business Days |
| Total Estimated Delivery | 3–7 Business Days |
Shipping Cost
We offer transparent shipping rates with no hidden charges during checkout.
| Shipping Method | Cost |
|---|---|
| Standard Shipping | Flat Rate $6.99 |
Delivery Time
The table below summarizes our standard delivery expectations.
| Service | Estimated Delivery |
|---|---|
| Standard Delivery | 3–7 Business Days (including processing) |
Cut-off Time
Orders placed before 5:00 PM (EST), Monday through Friday, generally begin processing on the same business day. Orders submitted after the daily cut-off time, on weekends, or during holidays will enter processing on the following business day.
Shipping Carriers
To provide dependable nationwide delivery, we partner with trusted shipping providers including:
- USPS
- UPS
- FedEx
The carrier selected for your shipment may vary depending on package size, destination, and operational efficiency.
Tracking Orders
Once your shipment has been dispatched, a shipping confirmation email containing your tracking information will be sent to the email address used during checkout. Tracking updates are normally available shortly after the carrier scans your package into its network.
Please allow a short period for tracking information to become active, as carriers may require additional time to update their systems.
Delivery Delays
Although we work diligently to meet our estimated delivery times, circumstances beyond our control may occasionally affect transportation schedules. Severe weather, carrier disruptions, increased shipping volumes, natural events, or unexpected logistical issues can extend delivery times.
We appreciate your patience whenever such situations arise and recommend monitoring your tracking updates for the latest delivery information.
Lost Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking around your property, speaking with household members or neighbors, and contacting the carrier directly for additional delivery details.
If your shipment appears to be lost in transit or tracking has stopped updating for an extended period, please contact our support team so we can assist in opening a carrier investigation and help determine the most appropriate resolution.
Incorrect Address
Please review your shipping information carefully before completing your purchase. Customers are responsible for providing a complete and accurate delivery address.
If an incorrect address is submitted, contact us immediately. While we will make every reasonable effort to update the shipment before dispatch, address changes cannot be guaranteed once an order enters processing or has been transferred to the carrier.
Returned Packages
Packages returned due to an incomplete address, an incorrect address, repeated unsuccessful delivery attempts, or refusal of delivery may require additional processing before a replacement shipment or other resolution can be arranged.
Any applicable shipping charges associated with reshipping a returned package may be discussed with the customer before a replacement shipment is issued.
Damaged Deliveries
We carefully inspect and package every order before shipment. If your package arrives visibly damaged or the contents appear to have been affected during transportation, please inspect the shipment promptly after delivery.
Contact our support team as soon as possible with photographs of the packaging and damaged items so we can evaluate the situation and assist with an appropriate solution.
International Shipping
At this time, we ship only to addresses within the United States. International shipping services are not currently available. We appreciate your interest and may expand our shipping destinations in the future.
Order Changes
If you need to modify your shipping address or request adjustments to your order, please contact us immediately after placing your purchase. Because orders move into processing quickly, requested changes can only be accommodated before fulfillment begins.
Once an order has entered shipment preparation or has been handed to the carrier, further modifications are generally unavailable.
Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order. We will gladly review every request; however, cancellations cannot be guaranteed once fulfillment activities have started or the shipment has been transferred to the carrier.
If cancellation is no longer possible, customers may refer to our Return & Refund Policy after delivery for available options.
Contact Us
If you have any questions regarding shipping, delivery, order tracking, or package status, our customer support team will be happy to assist you.
Email: support@urbanedgeapparel.com